Terms & Conditions
Premier Laundry Services Ltd
Last updated: 18 August 2026
These Terms & Conditions apply to laundry, dry cleaning, wet cleaning, ironing, footwear cleaning and other textile-care services provided by Premier Laundry Services Ltd (“Premier Laundry”, “we”, “us” or “our”). By placing an order or leaving items with us for processing, you agree to these Terms & Conditions. Nothing in these terms is intended to exclude or restrict any rights that cannot lawfully be excluded under applicable Cyprus consumer law.
1. About These Terms
Premier Laundry Services Ltd is a company registered in Cyprus under company number HE425133.
These terms apply to orders placed in store, online, by telephone, through our collection and delivery service or by any other method we make available.
Separate written terms may apply to commercial or business customers.
2. Services & Order Acceptance
We provide professional laundry and textile-care services including washing, drying, folding, ironing, dry cleaning, wet cleaning and specialist cleaning.
We reserve the right to inspect items before accepting or processing them and may refuse an item where we reasonably believe it cannot be processed safely, hygienically or without an unacceptable risk of damage.
Acceptance of an item does not guarantee that every stain, mark, odour, discolouration or defect can be removed.
3. Prices, Minimum Charges & Payment
Current retail prices are displayed on our website and/or in store. Unless stated otherwise, displayed consumer prices include applicable VAT.
Certain services are charged by item, weight or area. Where an order is charged by weight, the weight recorded by Premier Laundry when the item or laundry is received will be used to calculate the charge.
Minimum order or service charges may apply where displayed or advised before processing.
We may update our prices from time to time. Changes will not retrospectively alter the agreed price of an order already accepted by us unless the order changes with the customer's agreement.
Payment is due at the time stated when the order is placed or collected. We may require full payment before releasing completed items.
4. Care Labels & Cleaning Methods
Where a readable care label is present, we will take it into account when selecting an appropriate professional cleaning method.
If a care label is missing, unreadable, appears inaccurate or does not provide sufficient information, we may contact the customer before proceeding or ask the customer to authorise treatment through an appropriate release.
We may decline to follow a customer's requested cleaning method where we reasonably consider that method unsafe or unsuitable for the item.
5. Wash, Dry & Fold Services
Wash, Dry & Fold services are intended for ordinary machine-washable, tumble-dryable everyday clothing unless otherwise agreed.
Customers must not include dry-clean-only garments, hand-wash-only items, delicate items, footwear or items unsuitable for tumble drying in mixed standard laundry without notifying us.
6. Dry Cleaning & Wet Cleaning
We will select an appropriate professional cleaning process according to the garment, care instructions, fabric, construction and condition.
Professional wet cleaning may be used where appropriate. Where a proposed treatment differs materially from the manufacturer's instructions and creates additional risk, we may seek the customer's authorisation before proceeding.
7. Stains & Stain Removal
We will make reasonable professional efforts to remove stains, but stain removal cannot be guaranteed.
Results depend on factors including the type of stain, fabric, age of the stain, previous treatment and whether the stain has chemically altered or permanently discoloured the material.
We may stop stain treatment where continuing would create an unreasonable risk of colour loss, fibre damage or other deterioration.
8. Delicate & Specialist Items
Delicate fabrics, specialist garments, high-value items and garments containing beads, sequins, embroidery, glued components, trims or other embellishments may carry increased cleaning risks.
9. Pre-Existing Damage & Wear
Cleaning can reveal deterioration that was not readily visible when an item was received. Age, wear, sunlight, moisture, previous cleaning and previous repairs may weaken fabrics, seams and components.
Where significant pre-existing damage is identified, we may photograph or record the condition and ask the customer to acknowledge it before processing.
10. Buttons, Zips, Trims & Embellishments
Buttons, zips, buckles, prints, beads, sequins, trims, adhesives and decorative components can deteriorate with age and use.
11. Items Left in Pockets
Customers are responsible for checking and emptying pockets before submitting garments.
We will take reasonable care but cannot guarantee that every pocket will be checked before processing.
12. Curtain Cleaning
Curtains can deteriorate through prolonged exposure to sunlight, heat, moisture and age. Such deterioration may not become apparent until the fabric is cleaned.
Linings, blackout coatings, stitching, adhesives, hems and decorative components may react differently during cleaning.
13. Footwear Cleaning
Footwear may contain combinations of fabric, foam, rubber, synthetic materials, dyes and adhesives which can respond differently to cleaning.
Age and wear can cause adhesives and soles to deteriorate before there are visible signs of failure. Cleaning may reveal this deterioration.
14. Duvets, Feather/Down & Bulky Bedding
Filled bedding may experience movement, settling or clumping of the filling during cleaning and drying.
Feather/down items, weighted blankets and other specialist bulky items may require additional processing time.
15. Wedding Dresses & Formal Wear
Wedding dresses and formal garments can contain specialist fabrics, multiple layers, lace, beads, sequins, embroidery, adhesives and other delicate components.
Stain removal cannot be guaranteed, particularly for old, oxidised, set or previously treated stains.
16. Pet Bedding & Soft Toys
Complete pet beds and soft toys may contain filling, foam, adhesives, plastic components, stitching or other internal materials which can change during cleaning or drying.
Complete removal of pet hair, staining and odours cannot be guaranteed.
17. Processing & Turnaround Times
Turnaround times are estimates rather than guarantees unless we have expressly agreed a guaranteed completion time in writing.
Specialist treatment, stain removal, re-cleaning, drying requirements, equipment issues, exceptionally busy periods or the need to contact a customer may extend processing time.
18. Express Services
Express or priority processing is available only where offered and accepted by us. An additional charge may apply.
19. Collection & Delivery
Where collection or delivery is booked, customers must provide accurate contact and location information and ensure reasonable access at the agreed location.
Collection and delivery times are estimates and may be affected by traffic, weather, workload or circumstances outside our reasonable control.
20. Uncollected Orders
Customers should collect completed orders promptly after being notified that they are ready.
Items remaining uncollected for more than three months may be treated as abandoned only after we have made reasonable attempts to contact the customer and subject to applicable law.
21. Release Forms & Customer Authorisation
Certain items or treatments involve additional risks. We may require the customer to review and sign a specific release before processing.
A release records that a particular inherent or identified risk has been explained and accepted. It does not exclude our obligation to exercise reasonable professional care.
22. Lost or Damaged Items
If you believe an item has been lost or damaged while in our care, please notify us as soon as reasonably possible and provide your order details.
We may ask to inspect the item and may request photographs, proof of purchase, approximate age and original purchase price.
23. Inspection & Reporting Problems
Customers should inspect their order as soon as reasonably practical after collection or delivery.
Any apparent problem, missing item or damage should be reported promptly so that we have a reasonable opportunity to investigate.
24. Liability
Premier Laundry will exercise reasonable professional care in providing its services.
We are not responsible for loss or damage caused solely by inherent defects, undisclosed pre-existing damage, normal wear and deterioration, inaccurate manufacturer care information or risks specifically identified and accepted by the customer, provided that we have exercised reasonable professional care.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
25. Third-Party Processing
Certain specialist services may be performed with the assistance of appropriately selected specialist service providers.
26. Privacy & Order Records
We process customer information for order management, payment, customer service, collection and delivery, record keeping and other legitimate business purposes in accordance with applicable data protection law.
We may photograph an item where reasonably necessary to document its condition or investigate an issue.
27. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure to perform a service where it is caused by circumstances outside our reasonable control.
28. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, operating procedures or applicable requirements.
29. Governing Law & Consumer Rights
These Terms & Conditions are governed by the laws of the Republic of Cyprus.
Nothing in these terms affects mandatory rights available to consumers under Cyprus or applicable European Union consumer-protection law.
Contact Premier Laundry
Premier Laundry Services Ltd
Company Registration No. HE425133
Leoforos Protaras – Kavo Gkreko 320, Protaras 5296, Cyprus
Email: info@premierlaundry.com.cy
Telephone: +357 23 820 165
