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FAQ

[ Frequently Asked Questions ]

Reliable Answers to Our Most
Common Questions

We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.

Our Service

How does Premier Laundry work?
You place an order through our website or app then go through the following steps, Firstly, you will need to type in your postcode and selecting the services, address and payment details then after place an order, one of our drivers comes to collect your items on the date and time slot you choose. You tell the driver the services you required or any special instructions you may have. Our dry cleaning team experts process the required service and our driver returns the items back at your doorstep on the specified date and time slot.
Do you cover my area?
We cover the following areas, Protaras, Paralimni, Pernera, Ayia Thekla and Ayia Napa
Can I order by phone or email?
As we want try to make it simple, you can only place an order via our website [ www.premierlaundry.com.cy ] or via our mobile app available at iOS App Store or Android play store.
Alternatively, if you have laundry to bring to us, we can accept these at our reception in Protaras.
Do I have to provide my own laundry bag?
No need. Premier Laundry will provide the company bags. All you’ll need to do is ensure your Wash, Tumble Dry & Fold items are in a separate pile to your wet cleaning items on collection.
How long will I be without my clothes?
After we pick up the clothes, Premier Laundry provide a quick and quality service, our aim to return your clean clothes within 24 hours. Some large bulky items, delicate items or alterations usually takes time, up to 72 hours.
Is there a minimum order value?
There is no minimum order value, however, orders under 20 euros will incur a 1.50 euro collection and delivery fee.

Dry Cleaning

What if my clothes are damaged?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What all is included in your service?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Do you furnish the cleaning supplies?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.

Wash, Tumble Dry & Fold

Do I need to weigh my Wash, Tumble Dry & Fold bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What temperature do you wash the clothes at?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Do I get to keep the bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.

Ask Your Question

We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.











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